Privacy Policy
Official Data Protection & Privacy Guidelines
EKROY BD — Privacy Policy
Website: https://www.ekroybd.com/
1. Introduction
Welcome to EKROY BD, an online marketplace where users can publish advertisements, discover products and services, and communicate with buyers and sellers.
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and protect it, when we share it, and what choices you have regarding your information.
2. Categories of Information We Collect
Depending on the features you use, EKROY BD may collect the following categories of information:
2.1 Account Information
When you register or use our services, we may collect your name, email address, phone number, profile photo, and authentication-related information.
2.2 Profile Information
We may collect information you voluntarily add to your profile, including your display name, profile image, and other optional details.
2.3 Advertisement Information
When you publish an advertisement, we may collect the product title, description, price, category, photographs, location details, and other information you choose to submit.
You are responsible for ensuring that the information you publish is accurate and does not violate another person's privacy.
2.4 Communications
We may process messages exchanged through the marketplace, customer support requests, and reports submitted by users to provide our services and investigate reported abuse.
2.5 Technical and Usage Information
Where applicable, we may collect technical information such as browser type, device information, log data, and interactions with our website for security, troubleshooting, and service improvement.
3. How We Use Your Information
We may use your information to:
- Create and manage your account.
- Authenticate users and maintain account security.
- Publish, display, edit, and manage advertisements.
- Facilitate communication between buyers and sellers.
- Provide customer support and investigate reports.
- Detect spam, fraud, suspicious activity, and violations of our Terms and Conditions.
- Maintain and improve website performance.
- Comply with applicable legal obligations.
We will not use personal information for purposes that are incompatible with this policy and applicable law.
4. Phone Number and Advertisement Visibility
EKROY BD allows users to choose whether to display their phone number in an advertisement, subject to the available features and settings.
If you choose to display your phone number, it will be visible to all visitors who can access that advertisement.
If you choose not to display your phone number, it should not be shown publicly through that advertisement. However, your phone number may still be processed for account management, verification, and security.
⚠️ Note: Information made public may be copied, saved, or shared by other people. Removing an advertisement may not remove copies already made by third parties.
5. Profile Information & Security Warning
Information you choose to make public, including your profile details and advertisements, may be visible to other users.
CRITICAL WARNING: Please do NOT publish passwords, OTP verification codes, financial credentials, or sensitive personal data in advertisements, profiles, or chat messages.
EKROY BD may review or remove content that violates its Terms and Conditions or applicable law.
6. Messages and Buyer-Seller Communications
EKROY BD may process messages exchanged through its communication features to deliver messages, maintain service functionality, investigate abuse reports, and protect users from scams.
Private messages are protected by authentication controls. Still, users should exercise caution when sharing personal information with strangers.
7. Data Storage and Third-Party Services
EKROY BD uses or may use Google Firebase services (including Firebase Authentication, Cloud Firestore, and Firebase Storage) to support account authentication and secure storage of application data.
We may also use trusted third-party providers for website hosting, security, analytics, and customer support, subject to strict contractual and legal requirements.
8. Cookies and Similar Technologies
Where implemented, cookies, local storage, and similar technologies may be used to maintain login sessions, remember preferences, support security, and improve website functionality. Disabling certain technologies may affect some website features.
9. Sharing and Disclosure of Information
We may disclose relevant information in the following circumstances:
- Public marketplace activity: Information you choose to publish in an advertisement is visible to other users.
- Service providers: Information may be processed by providers that help us operate the website.
- Legal obligations: Information may be disclosed when required by applicable law or a valid legal process.
- Safety and security: Used as necessary to investigate fraud, enforce our terms, or protect users.
10. Premium Packages and Future Payments
EKROY BD may introduce paid advertisement promotions, premium packages, or other paid features in the future.
Payment information may be processed by secure third-party payment providers when implemented. We will update this Privacy Policy as necessary to describe actual payment features.
11. Data Security
We take technical and organizational measures to protect personal data against unauthorized access, loss, and misuse. However, users must keep their passwords and OTP codes confidential.
12. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain account records, resolve disputes, and meet legal obligations.
13. Account Deletion & User Privacy Rights
Deleting your personal data:
Users can request account deletion through the account settings feature or by contacting our support team.
Some information may still be retained for legitimate security, fraud prevention, dispute resolution, or legal compliance purposes.
14. Children's Privacy
EKROY BD does not knowingly collect personal information from children under 16 years of age in violation of applicable legal requirements.
15. Third-Party Websites
Our website may contain links to third-party websites. EKROY BD is not responsible for the privacy practices of external services.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal requirements change. The updated policy will be published on this page with a revised effective date.
17. Contact Us
If you have any questions about this Privacy Policy, personal information, or account deletion, please contact our official support team:
Website: https://www.ekroybd.com/
Official Support Email: ekroybdsupport@gmail.com
Thank You
Thank you for trusting EKROY BD and being a valued part of our safe, transparent, and growing community.