Eligibility for Returns

To be eligible for a return or replacement, your item must meet the following criteria:

• It must be in unused and in the same condition that you received it.
• It must be in the original packaging.
• Returns or replacements must be requested within [number of days] days of the purchase date.

How to Request a Return or Replacement

If your item meets the eligibility criteria, please follow these steps to request a return or replacement:

1. Contact our customer support team at [customer support email or phone number] to initiate the process.
2. [Add any other specific instructions or forms required for returns or replacements]

Return or Replacement Process

Once we receive your returned item or process your replacement, we will send you an email to notify you of the status of your request.

Return Shipping

The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part. If the return is due to our error, we will cover the cost of return shipping.

Exceptions

There are certain situations where only partial refunds or replacements may be granted:

• Items that are returned or replaced more than [number of days] days after delivery.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Contact Us

If you have any questions about our returns and replacements policy, please contact us at [customer support email or phone number].